How To Contact Support:
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- Overview of ABHost.Net support policy
- How do I identify myself and my account?
- What should I include in my request for support?
- Who can make changes to my web hosting account?
- What do I do if I have lost or forgotten my administrative password?
1. Overview of ABHost.Net support policy.
It is the policy of ABHost.Net to provide support for all of the services that are provided as part of our hosting package. It is not within the scope of our support policy to offer support for debugging client software or programming that is installed or generated by the client. Our mission is to provide a stable and robust server environment for our clients to build web sites within.
ABHost.Net request that you maintain current contact information in the web control panel. If you do not list your contact information in the web control panel you will not receive support from ABHost.Net. Also you will not receive any announcements about system changes and upgrades that may directly affect your account.
2. How do I identify myself and my account?
Please include your first and last name and your account id (username) when contacting support for whatever reason. You will want to send the mail from the account that is listed in the contact form that you filled out when you created your account. If you can not send mail from the listed address, then make sure that you include your account username and the same contact email address that you put in the web control panel. The support staff will then verify the information and when they reply they will also send a copy of the reply to the contact email address that is listed in the web control panel.
3. What should I include in my request for support?
When you are experiencing an error with one of the services provided by ABHost.Net, you want to include a copy of the exact error message that you received when accessing/using the service.
If you did not receive an error message, then a complete description of the error including the time of the occurrence will suffice. The support staff will then attempt to recreate the error using your description, so please be as detailed as you can about the error.
4. Who can make changes to my web hosting account?
Whoever has the account username & password can make changes to your account without contacting ABHost.Net. If someone contacts support@abhost.net and wants administrative actions done to the account, then privileges are recognized for each person listed in the contact information in the web control panel. Outside of the people listed in the web control panel no one else from your organization can exercise administrative privileges.
5. What do I do if I have lost or forgotten my administrative password?
Send mail to support@abhost.net requesting the account password. In your request please include your account username and be sure to send your email from the email address that you have listed in the contact information in the web control panel. If you have not completed the contact information in the web control panel it is more difficult to verify who the administrator for the account is. ABHost.Net will then attempt to verify the account administrator based on the registrar records for the domain name associated with the hosted account.
