Dial-up support area:
Document Actions
Setup instructions for the Windows & Apple operating systems:
Dialup setup install wizard:
Download the dialup setup install wizard.
Then download the current access numbers below here.
Lookup your local access number:
Download Zip File of Access Numbers
Configuring Outlook Express:
Outlook Express Email Account Setup
Keep Dialup Connection Active:
Here are a few Windows programs that will force a dialup connection
to stay active while your computer is idle. Check out the following
links and install the one that you think will work best for you:
http://www.iopus.com/acplug.htm
or
http://sedivy.com/keepras/
or
http://binaryliquid.hypermart.net/Download.htm
or
http://www.agentcy.com/hjsp/main/products/products/keep/index.jsp
or
http://www.gregorybraun.com/StayLive.html
Dialup Account Cancelations and Refunds:
Send your account cancelation requests to support@abhost.net and please include your account name with the request. The request to terminate an account must be received 5 days or more before the next billing date so the account can be flagged to terminate without additional billing.
Once a dialup connection has been established we can not refund payments. If you request that your account be terminated after billing has occurred then the account will be flagged to terminate on the new paid to date without any additional billing and no refund can occur. The account will stop functioning at the new paid to date without additional billing.
Virus Assistance
Links to virus patches & removal tools
Although ABHost.Net Tech Support does not support the removal of
viruses from computers, we do want to help the best way we can.
Here is a list of links that can help in cleaning your computer of the
highest priority and most common viruses.
Anti-Virus Software
There are several companies that make anti-virus programs. Symantec makes Norton Antivirus, and McAfee
has VirusScan. There are others that you can purchase, and there are
also some free ones as well. If you do not already have anti-virus
software, we recommend downloading AVG from www.grisoft.com.
Anti-Spyware Software
Although WhidbeyNET does not support the removal of spyware, there are
several programs available on the internet to manage & remove these
from your computer. We recommend Ad-Aware and SpyBot. These are both free programs that can be installed to assist you in removing spyware from your computer.
Specific Virus Attacks:
W32.Sasser
The newest virus. This virus spreads similar to the W32.Blaster worm,
using a vulnerability in certain Windows operating system, specifically
Windows 2000, Windows XP & Windows Server 2003. Click a link below
to download the patch from Microsoft or download the removal tool from
Symantec.
• Read about W32.Sasser
• Download official Microsoft Patch
• Download the removal tool.
W32.Beagle.x or W32.Bagle
A new & common worm virus. This virus sends out emails appearing to
be from your internet provider. There is an attachment, either an .zip
or .pif file that contains the virus. Click a link below to read about
the virus, view a sample email, or download a removal tool from
Symantec.
• Read about W32.Beagle
• Download the removal tool.
W32.Novarg or W32.Mydoom
Another of the worm viruses. This virus sends out an email with a
common subject line such as "Hello" or "Test". The attachments vary as
well, anything from an .exe file to a .zip file. Click a link below to
read about the virus, or download a removal tool.
• Read about W32.Novarg.A
• Removal tool from Symantec
• Removal tool from Microsoft
W32.Swen.A
This email worm virus appears to you as a Microsoft email. Click a link
below to see the email, read about the virus from Symantec's website,
or download a removal tool.
• Read about W32.Swen.A
• Removal tool from Symantec
W32.Blaster or W32.Lovsan Worm
This virus exploits a vulnerability in certain Windows operating
systems. Click your version to download a patch from Microsoft, or
download the virus removal tool below.
Official Microsoft Blaster Patches
• Windows NT 4.0
• Windows 2000
• Windows XP
• Windows 2003 Server
Blaster Removal Tools
• Removal tool from Symantec
• Removal tool from McAfee
W32.Sobig.F
This one has sent out millions of emails in a 24-hour period. Read all
about it from Symantec's website, or download a removal tool.
• Read about W32.SoBig.F
• Removal tool from Symantec
W32.Klez
Probably the most popular email worm as of late. This virus sends out
emails using addresses from you Address Book, usually "spoofing" both
the To: and From: fields in the email, and adding the virus as an
attachment.
• Removal tool from Symantec
• Removal tool from McAfee
